Risk Manager is a dedicated risk module that monitors trades on both the Master Account and Follower Accounts and resolves synchronization issues, usually within 1–2 minutes.
For example:
if the exchange rejects a request and a trade is not opened or closed, Risk Manager will attempt to correct it;
if an unnecessary position is opened manually on a Follower Account, or a required position is closed manually, Risk Manager will also attempt to restore synchronization.
Please note: if Risk Manager is unable to resolve the mismatch between accounts, the order history will contain failed requests marked with the status “Failed”.
In this case, please check the following:
whether the balance is sufficient to open the position; with small balances, the position size may be below the exchange’s minimum order size — in this case, increase the balance or set a higher copying multiplier (“Multi”);
please make sure that the selected leverage is sufficient to open the copied positions (please note that leverage settings may vary depending on the exchange: on some exchanges, leverage must be set manually for each trading instrument);
whether the API keys were deleted on the exchange by mistake or expired (for example, this may happen on Hyperliquid and Gate.io);
whether the API key settings restrict the trading instruments you want to copy;
whether the API key settings were changed, for example if trading permission was removed or our IP addresses, which are added during API key creation, were deleted.
If Risk Manager keeps opening and closing orders on the trading account, it is most likely because the same trading account is connected to two different Master Accounts. As a result, Risk Manager will continuously synchronize trades first with one Master Account and then with the other.